The client believed that men did not respond to dental advertising until acute pain became a trigger. In previous campaigns, the lowest CPC had been ₽220.
I proposed testing the following hypothesis:
- Show ads to men at night;
- Use creatives without showing the treatment process;
- Feature a female doctor with a reassuring and approachable appearance in the creatives.
Initial Test Results:
- CPC decreased from ₽220 to ₽13.51
- CTR increased 4.2x
However, at the call stage, the managers could not process the incoming volume fast enough, and some leads were being lost. To improve lead quality, I introduced a quiz where patients shared their fear of pain, budget, and urgency of treatment.
The quiz was integrated with the CRM and analytics tools, so managers started receiving segmented leads with context. This made it possible to tailor the approach to each client before the call even started.
What I Did- Tested the night-time targeting hypothesis
- Built a quiz funnel to improve lead qualification